IT Systems Engineer - Birmingham

Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business.

The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training.

Key Responsibilities

Support and troubleshoot products and systems
Investigate issues using OS, database, and remote tools
Own tickets through to resolution
Work with Developers to resolve defects and manage changes
Collaborate with internal teams and support customers
Assist with testing and produce clear documentationKey Skills & Experience

3+ years in a technical support role
SQL (MS SQL Server (Apply online only))
Power BI and SSRS reporting
Microsoft 365, Active Directory, Group Policy
Cloud backups, VMware (preferred)
Networking basics (firewalls, switches)
Strong organisation, communication, and stakeholder management skillsDetails

Full-time
£30,000-£35,000
Hybrid working

INDGH