RESPONSIVE REPAIRS PLANNER

THE OPPORTUNITY

We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time.

If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.

THE ROLE

• Plan and manage regional operatives' diaries to meet performance targets and KPIs
• Schedule maintenance repairs to match operational needs and customer appointments
• Maintain the scheduling system and keep internal and external stakeholders accurately informed
• Liaise with customer service teams on appointments, updates, and issue resolution
• Handle written, electronic, and telephone enquiries within agreed service standards
• Collaborate with the commercial team on subcontractor purchase orders and variation orders
• Ensure full compliance with GDPR when handling customer data
• Follow safeguarding procedures and escalate concerns appropriately

THE PERSON

Essential:

• Experience in a customer-focused environment
• Comfortable working to performance targets
• Strong written and verbal communication skills
• Methodical, accurate, and process-driven approach
• Confident user of Microsoft Office (Word, Excel)
• Ability to work under pressure in a busy environment
• Experience with databases
• Evidence of competency in a relevant trade

Desirable:

• Experience with large-volume data processing
• Previous scheduling or planning experience
• Familiarity with subcontractor management
• Strong organisation and time management
• Experience with invoices or accounts
• NVQ Level 3 or equivalent A-levels
• Microsoft or business intelligence certification

THE PACKAGE

• Competitive salary aligned to Grade B banding
• Permanent contract with job security in a purpose-driven organisation
• Based at Vantage Point, Pynes Hill, Exeter - no driving licence required for the role
• Supportive team environment with coaching and development opportunities
• Work that makes a real difference to communities and residents across the region