Shipping Claims Clerk
MonkeySports is looking for enthusiastic, self-motivated professionals with a positive attitude to join our team as a Shipping Claims Clerk in our Customer Service Department.
Essential Duties and Responsibilities
· Answering incoming calls and making outgoing calls
· Create UPS / USPS Labels
· Email customers tracking information
· File damaged and lost shipment claims and follow thru with the customer and carrier
· Track all shipments and update customer and reps
· Review all claims submitted by reps, check for discrepancies in the notes
· Process claims for UPS and USPS
· Check discrepancies in the customer order, verify items received with the order and the weights of shipment. Includes domestic and international
· Printing labels, contacting carriers (UPS/USPS)
· Performs other duties as assigned by management
· Self-starter with strong problem-solving abilities
· Must be able to communicate well with others
· Previous experience in shipping, logistics, or other related fields
· Proficient in operating Microsoft Word, Excel & Outlook.
· SAP experience is a plus but not a requirement
· Strong interpersonal skills with the ability to interact professionally with customer service team and external customers
· Strong organization skills and attention to detail
· Great personality and people skills
· Ability to multitask
· Reliable and predictable attendance
· Perform a variety of clerical duties such as answering telephones, taking messages, sending faxes, and data entry
· Excellent customer service and follow-up skills
· Must be dependable and willing to work
· Flexible hours, including some weekends, and holidays
Monkey Sports offers medical, dental, vision, vacation/sick time, 401k with employer match, and employee discounts
MonkeySports has been serving athletes around the world since 1999. We are the number one retailer of hockey equipment in the United States and carry a vast selection of roller hockey, lacrosse, baseball, and softball equipment. MonkeySports has 11 established brick-and-mortar stores in North America and Europe and 7 retail websites. Our online stores operate under the banners hockeymonkey.com, goaliemonkey.com, lacrossemonkey.com, baseballmonkey.com, monkeyteamsports.com, and hockeymonkey.eu. We are an established leader in the Retail/E-Commerce industry.
Role: Shipping Claims Clerk
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