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DATE ADDED: Mon 04/03/2019

Branch Manager

NR5, UK
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JOB TYPE: Permanent

Job Summary
To ensure the legal, efficient and profitable running of your Service Centre by: supporting and encouraging the sales activity, being accountable for the PL, operations and people management and providing a high level of customer service at all times.

Service Centre Management:

1. Effective management of your PL, Service Level Agreements, Standard Operational Procedures and Credit Control process
2. Develop and maintain a sales territory to increase both revenue and profit in line with pre-determined budgets.
3. Increasing the existing customer base by contact directly with the customer via telephone and field sales appointments
4. Maintenance of office hours, office security and confidentiality.
5. Direct supervision of operational and fleet requirements
6. Ensure all fleet couriers are at all times wearing Rico workwear, carrying ID badges and that their vehicles are correctly insured and hold all statutory inspections and tests.
7. Ensure that if the services of any courier fails to comply with the service levels defined in Rico Logistics Ltd Supplier Service Level Agreement (SLA), and where they fail to adhere to any legal and health and safety requirements, is suspended from circuit as a breach of contract.

Employee Management:

1. Effective management of employee HR administration in partnership with the HR Department at Head Office to include holidays, sickness absenteeism, disciplinary procedure and recruitment.
2. Ensure adequate cover is in place to ensure the smooth running of the Service Centre in the case of staff holidays, sickness absenteeism.
3. Ensure all Service Centre employees have a good working knowledge and understanding of their roles, including the in-house computer program ACI, Fleet Mapper, i-Fleet and intranet.
4. Be pro-active in the training and development of Service Centre staff to ensure they achieve their full potential and ensure up to date training records are maintained.
5. Ensure yearly performance reviews are undertaken and performance is managed effectively
6. Effective management of Health Safety policy and procedures including regular Risk Assessment’s, accident reporting and relevant training and recording of these.

Network Utilisation:

a) The Fleet Optimisation rules are followed
b) The most efficient courier is chosen - back-load couriers are given priority. Dead miles are reduced and margins are correspondingly increased.
c) Treat every courier as a national resource and ensure your couriers are visible and accessible to the network
d) Always ensure your fleet size is sufficient to service your customers, whilst supporting the Network particularly during peak periods - Maintain and Recruit

Monitored Duties:

I. To manage the growth in revenue and profitability by an amount agreed in your annual budget.
II. To manage and reduce your debtor days of all your Service Centre accounts whilst liaising with Credit Control at Head Office.
III. Implement and maintain Service Level Agreements (both customer and Service Centre specific)
IV. Provide weekly reports when requested and in the format requested
V. Ensure client and sub-contractor queries are dealt with promptly, courteously, effectively and ensure a satisfactory outcome
VI. Arrange and attend meetings with key clients on a regular basis
VII. Maintain a safe working practise in both office and warehouse areas and ensure they are clean, tidy and well maintained.
VIII. Adherence to all aspects of Rico Logistics Ltd policies and guidelines

We have provided you examples of the responsibilities included within your role. Because of the changing nature of our business these will inevitably change. From time to time, as directed by Management, you may be required to undertake other duties which fall within your capabilities.
Supervision received

Line Manager
Key Relationships
Close working relationships within operations, sales and all other support staff across other relevant departments within Rico Logistics Ltd as a whole. Professional relationship with client base, couriers and suppliers.

Knowledge and Experience Required:

Must have:
• Sound geographical knowledge of the local area as well as the UK
• Good Customer Service skills that involves daily customer contact at times under significant pressure.
• Fluent in spoken and written English
• Able to read and count
Desirable:
• GCSE level of education
• Microsoft packages including Excel, Word, and Outlook
Personal attributes:
• Good communication and interpersonal skills
• Smartly dressed and groomed
• People management skills
• Resilient
• Decisive
• Attention to detail
• Customer and quality focus

Security screening
It is a condition of employment that all staff are able to provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).
Additional levels of security screening (PES checks) may be requested for specific customer accounts.

All employees may be subject to company stop and search procedures.

Salary: Competitive

Please apply online with your CV and covering letter.

Simplified Recruitment is a Job Advertising Agency working on behalf of Rico Logistics Ltd. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

Ref: SR(phone number removed)
Role: Branch Manager
Job Type: Permanent
Location: NR5, Norfolk,

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