Position: Administrator (Training to become estimator)

Location: Droitwich, Worcester

Hours: Monday - Friday (9am - 5pm)

Salary: Competitive, based on experience £26,000

Join a dynamic team within the automotive industry located in Droitwich. We're dedicated to elevating the standards of car servicing, prioritising excellent customer service. If you're an enthusiastic, detail-oriented individual with a customer-centric approach, we invite you to apply for the position of Administrator.

Role Responsibilities:

• Greet and assist customers both in person and over the phone, offering guidance on the repair process.
• Efficiently manage the body shop's workflow by scheduling vehicle appointments and coordinating drop-offs and pickups.
• Address customer and insurer queries, accurately documenting information and liaising with the workshop team as necessary.
• Organise vehicle recoveries as needed.
• Perform administrative duties including processing invoices for parts purchases, excesses, and sales.
• Keep customers informed about the progress of their repairs.
• Familiarity with BMS.
• Proficient in IT, particularly Microsoft platforms.
• 3 to 5 years of experience in the automotive repair industry or a similarly fast-paced environment.
• Solid understanding of vehicles and repair procedures.
• Exceptional organisational skills, capable of handling multiple tasks in a busy workshop.
• Excellent communication abilities to support the team and engage with customers effectively.
• Knowledge of BSI standards and administration is advantageous.
• Flexibility to undertake varied tasks as required.

Why Join Our Team:

• Opportunity to work for a company with a commitment to ethical practices.
• Deliver exceptional customer experiences in a nurturing professional setting.
• Collaborate with a dedicated team striving for excellence.
• Showcase your expertise in the field.
• Contribute proactively to the company's success.