Job Title: Customer Service Advisor
Location: Morley, Leeds (LS27)
Salary: £12.71 per hour
Hours: Monday to Friday, 37.5 hours per week (30-minute lunch break)
Job Type: Long-term Temporary (Potential for Permanent)
Start Date: ASAP (with flexibility for the right candidate)

About the Role:
We are currently recruiting for a Customer Service Advisor to join a busy, full-time, office-based team in Morley, Leeds. This role is working on behalf of a security services provider, handling inbound calls from members of the general public (B2C).

This is an excellent opportunity for someone who thrives in a fast-paced environment and is confident managing a variety of customer interactions, including more challenging conversations.

Key Responsibilities:

Handling inbound customer calls in a professional and efficient manner
Responding to customer queries and resolving issues
Managing complaints and difficult conversations with confidence
Returning customer calls as required
Accurately taking and processing customer details, including bank information
Delivering a high level of customer service at all times
About You:

Previous experience in a customer service role is essential, such as:

Call Handling
Complaints Handling
Inbound Customer Service
Internal Sales
Receptionist roles

Strong communication and listening skills
Resilient and “thick-skinned” with the ability to handle challenging situations
Professional, reliable, and customer-focused
Comfortable working in a fully office-based environment
What's on Offer:

Competitive hourly rate of £12.71
Monday to Friday working - no weekends
Onsite parking available
Opportunity for a long-term role with potential to become permanent
Interested?
For more information or to apply, please contact:

Shannon Clough

(phone number removed)

We are looking for someone to start as soon as possible but are happy to wait for the right candidate