Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.Part time Mon to WedHours 8am - 5pm - may be flexible with hoursWeekly payParking on siteTraining providedMaternity coverModern spacious offices Job summary:  To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated. You must have previous admin and customer service experience. Responsibilities:

• Answering and handling all internal customer calls appropriately.  ? 
• Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email. ? 
• Keeping the customer informed at all times regarding the status of their enquiry.? 
• Logging all enquiries onto the CRM system.? 
• Data entry and processing of all orders. This includes, but is not restricted to:? 

• Call-off orders? 
• ‘Loose supply’ orders ? 
• Returns orders ? 
• Free of charge orders ? 

• Liaise with other departments to ensure Customer Service objectives are met.? 
• Escalation of formal complaints.? 
• Departmental filing as required ? 
• Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.? 
• Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.? 
• Any other administrative duties as requested by the Customer Services Manager.? 
• Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.? 
• Follow and adhere to Company procedures and standards of performance.? 

If the above role sounds of interest and you have the relevant skills and experience, please apply today.