ENVIRONMENT:

A leading School Supplies Provider seeks a highly skilled professional who is a visionary thinker with a passion for retail excellence and transformation to fill the role of its next Chief Retail Officer/Head of Retail. You will lead the retail strategy, driving transformation toward world-class standards. This executive role focuses on strategic leadership, operational excellence, and inclusive team development, with a strong commitment to diversity and empowerment within the organization. The successful incumbent will require a Bachelor's Degree in Business Management/Retail Management or related field (MBA preferred) with at least 8-10 years' work experience in a Senior Retail Management role including a deep understanding of South Africa's retail landscape and consumer trends. Please note this is an Employment Equity position.

DUTIES:

Strategic Leadership -

• Develop and execute the national retail strategy aligned with business objectives.
• Drive the merchandise assortment as well as plan the flow of merchandise by using the data provided in the business.
• Analyse market trends, customer behaviours, and competitor activities to inform decision-making.

Collaboration with Regional Teams -

• Work closely with Regional Managers to ensure effective strategy implementation.
• Foster a culture of accountability, excellence, and diversity across all regions.
• Act as a role model and mentor, particularly for underrepresented groups.

Retail Operations Management -

• Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
• Implement best practices in inventory management, merchandising, and compliance.
• Monitor and report on KPIs such as sales, profitability, and customer satisfaction.

Team Leadership and Development -

• Lead, mentor, and develop a diverse team of Regional Managers and store teams.
• Drive employee engagement through training and leadership development, emphasizing opportunities for women of colour.
• Promote a supportive and inclusive work environment.

Customer Experience Excellence -

• Ensure consistent delivery of exceptional customer service across all stores.
• Develop initiatives to enhance the in-store experience and build customer loyalty.

Innovation and Growth -

• Identify opportunities for innovation in product offerings, store design, and technology.
• Drive initiatives to expand market share and strengthen brand positioning.

REQUIREMENTS:

Qualifications -

• Bachelor's Degree in Business Management, Retail Management, or related field (MBA preferred).

Experience/Skills -

• Minimum 8-10 years' experience in Senior Retail Management roles.
• Proven track record in developing and implementing successful retail strategies.
• Strong leadership skills with experience managing large, diverse teams.
• Deep understanding of South Africa's retail landscape and consumer trends.

ATTRIBUTES:

• Excellent analytical and data-driven decision-making skills.
• Strong interpersonal skills for effective collaboration across diverse teams.
• Results-oriented mindset with a focus on measurable outcomes.
• Demonstrated commitment to empowerment, transformation, and diversity in the workplace.

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