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DATE ADDED: Wed 22/08/2018

Infrastructure Support Technician

Brighton, UK
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COMPANY: ONEFAMILY

OneFamily are recruiting for an Infrastructure Support Technician to join our office located in central Brighton. We are looking for someone who has advanced troubleshooting experience as well as the desire to find solutions to any issues found and the causes.

Purpose of role:



• Support and Maintain all FI’s production, test and development infrastructure and systems, providing 1st, 2nd and 3rd line support of servers and networking to meet SLAs including an on-site shift rota and out of hours on call rota.



• To research, design and deliver infrastructure solutions and systems as part of formal Project teams or working independently on Small Change Requests.



• To protect FI’s infrastructure, systems and data assets, adhering to Corporate Governance rules, security policies and Industry best practice.



• To ensure FI’s infrastructure and team’s processes are formally documented to agreed standards, including but not limited to maintenance of a Knowledge Base.

Skills, knowledge & experience:

Technical Skills:

  • Windows Server Technologies - associated Qualifications desirable

  • Windows Client operating systems - associated Qualifications advantageous

  • Admin knowledge of SQL Server - security, backups etc.

  • VMWare virtualisation technologies, including high availability and Zerto. VCP desirable.

  • SAN Management - HP 3PAR & EMC VNx preferred

  • Back Up applications - EMC Networker preferred.

  • Knowledge of several MS Server products e.g. SQL Server IIS7, SharePoint, COM+, TFS.

  • Knowledge/Experience of Ivanti (LANDesk) Management Suite

  • Knowledge of Networking (Cisco switches and ASA firewalls, Palo Alto Firewalls, WIFI)

  • Knowledge of monitoring and alerting technologies - Splunk, Netcrunch preferred.

  • Knowledge of McAfee Endpoint security products including ePO, DLP, ENS

  • Knowledge of scripting languages, specifically Powershell.

  • Understanding of Azure & Office365 / Exchange online

  • Experience of Software packaging and Deployment methods

    Other Skills/Attributes:

  • Proven knowledge of IT Best Practices and processes in support of a production environment in a Regulated Financial Services environment.

  • Communications Skills - to be able to communicate effectively to colleagues with varying technical knowledge. Having the ability to explain complex technical situations in a manner appropriate to the audience. Ability to liaise with 3rd party suppliers and technical experts to troubleshoot problems on FI Systems.

  • To be able to estimate and plan own workloads, and to deliver to agreed timescales.

  • Advanced troubleshooting skills, identifying the details to lead to root cause analysis leading to issues being resolved rather than mitigated.

  • Ability to work under pressure to meet business critical deadlines and SLAs.

  • Ability to propose new solutions and to consider financial impact of proposed.

In return we offer:

Competitive salaries

Relaxed dress code

25 days paid holiday, plus bank holidays

Generous bonus scheme

Excellent voluntary benefits scheme

Healthcare and life assurance

Pension contributions

Enhanced maternity, paternity and adoption leave

Staff Introduction scheme

Life Assurance

Reward & Recognition schemes

Leadership programmes

If we sound like a company you’d like to work for- then please get in touch and request the full job description!


Role: Infrastructure Support Technician
Job Type:
Location: Brighton, East Sussex, England

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