Role: Netsuite Business Support Analyst

Duration: 9 Months

Rate: Competitive Day Rate

Location: Remote

Chapman Tate are working with a growing organisation seeking a NetSuite Business Support Analyst to provide hands-on functional support across their NetSuite platform. This is a fantastic opportunity to play a key role in supporting end-users, improving system adoption, and driving best practice across the business.

The Role

As the NetSuite Business Support Analyst, you’ll be the go-to expert for day-to-day system support, ensuring users can effectively navigate NetSuite to carry out their roles. You’ll focus on resolving issues quickly, delivering user training, and building a strong internal knowledge base.

Key Responsibilities

User Support & Issue Resolution

• Respond to NetSuite support requests from business users
• Troubleshoot and resolve functional issues within the platform
• Escalate complex defects and enhancement requests to the NetSuite Systems Analysts

Knowledge Management & Training

• Deliver user training, guidance, and “how-to” support
• Create and maintain SOPs, training materials, and internal documentation
• Work with the NetSuite delivery team to ensure smooth onboarding of new business units

Business Engagement

• Partner with business teams to understand operational needs
• Identify opportunities to improve system usage and efficiency
• Translate technical concepts into clear, user-friendly guidance

Key Skills & Experience

• Strong understanding of NetSuite and core business processes
• Proven experience in a functional support or business-facing NetSuite role
• Excellent communication skills with a service-first mindset
• Strong troubleshooting and problem-solving ability
• Experience creating clear documentation and training materials

For further details on this opportunity and to apply, please forward your CV via the link.