Are you comfortable on the phone and do you have experience of delivering first class customer service to B2B clients?

Do you have a basic level of understanding of manufacturing?

This could be the role for you!

Our client are an industry leading manufacturer and they are looking to appoint a Customer Service Manager to be the link between the customer and manufacturing departments. The role will involve lots of communication with external customers, advancing the company as first-choice supplier, and internal manufacturing teams (production, quality, supply chain, sales, etc.) to effectively handle customer service interactions and ensure repeat business.

As Customer Service Manager, you must act proactively at all times, carrying out your duties in a professional and courteous manner and provide customers with regular updates on their projects. Customers frequently chase for updates on progress, timescales and delivery dates. You will be the central point of contact to answer those queries. Customers will also contact you with warranty / remedial action / quality complaints and part of your role will be to solve those queries. It is important you have prior experience in customer service for a manufacturer or an aftersales support business.

Customer Service Manager - Skills and Abilities - Customer Support / Contracts / Aftersales / Manufacturing / Engineering

Prior experience in dealing with customers via telephone and email
Excellent organisational and administrative skills and experience
High level of communication skills, both internal and external
A confident personality as you will be the first point of contact for the business
Good IT skills
Customer Support / Customer Service / Contracts / Customer Support / Contracts / Aftersales / Manufacturing / Engineering

If this role appeals to you, Apply now