WHO WE ARE

The FDI (Fire Door Inspectors) was established to ensure the safety of people & property. Our team of qualified inspectors work together with property directors and facilities managers, within a large range of residential developments and commercial buildings across the UK, to ensure fire doors are in safe working order and advise clients accordingly.

As a growing business, partnered with the largest property management and development companies in the UK, we encourage our employees to be proactive, inquisitive, and creative when it comes to new ideas and implementing new processes. The FDI operate a flexible, supportive, and rewarding working environment, where you are trusted to perform and transparent with your productivity.

THE ROLE

Due to continued growth we have a new opportunity for an Account/Project Manager to become an integral part of our team. Working hand-in-hand with our Operations Coordinator, you'll play a vital role in ensuring smooth project delivery and exceptional client experiences.

As the Account/Project Manager you’ll manage contact with client accounts and projects, building relationships, understanding briefs, working to achieve deadlines, providing regular updates on works, and managing expectations. You will hold the pivotal role of ensuring seamless delivery, putting our clients' needs at the forefront. Guiding and assisting internal team members to plan workflows that prioritise client satisfaction, ensure budget compliance, and consistently deliver exceptional results.

Collaboration is key, you will closely partner with the Operations Coordinator, who concentrates on internal operational efficiency.

We understand the importance of flexibility, which is why we offer a hybrid working model. You'll have the flexibility to work in-office 3 days per week, with the option to work remotely for the remainder of the week if desired. Working hours are Monday to Friday 8-5pm, and you will report into the Office Manager.

THE IDEAL CANDIDATE

This role would suit a real people person with a confident and professional approach. The business is in a period of growth, so someone who is not afraid to suggest new ideas and ways to improve.

A proactive approach to work is key, and the ability to manage multiple priorities.

The ideal candidate will have experience in client management, building relationships, resolving queries, and delivering an excellent level of service. An excellent telephone manner, and strong MS Word & Excel skills. There is an opportunity here for you to progress in this business, so if you are ambitious and keen to grow, this is a great role for you.