The Best Connection Earls Court branch are currently recruiting for a Customer Service Advisor on behalf of one of our valued clients - Full Time Job.

This is a temp-to-perm, fully remote role ideal for a motivated and customer-focused individual who enjoys delivering excellent service in a fast-paced environment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries through phone, email, and online channels. You will play a key role in delivering a professional, efficient, and positive customer experience while maintaining accurate customer records and supporting day-to-day service operations.

Location

Fully Remote (UK-Based)

Contract

Temp-to-Perm

12-week temporary assignment with the potential to become permanent thereafter.

Pay Rate

£18.00 per hour + bonus + benefits

Key Responsibilities as Customer Service Advisor

• Manage inbound and outbound customer enquiries via telephone, email, and online channels
• Resolve customer queries and complaints promptly and professionally
• Provide accurate information about products and services
• Update and maintain customer records on internal systems
• Ensure compliance with data protection and confidentiality procedures
• Work towards individual and team performance targets
• Maintain a high standard of customer satisfaction at all times

What We're Looking For

• Previous experience in a customer service or contact centre role, ideally 1-2 years or more
• Excellent verbal and written communication skills
• Strong problem-solving ability and attention to detail
• Ability to remain calm under pressure and handle challenging situations
• Comfortable using computer systems and learning new databases
• A proactive attitude with the ability to work well independently
• A team-focused approach and strong sense of professionalism
• Ability to work effectively in a fully remote environment

Desirable Skills

• Experience handling high volumes of calls and emails
• Previous background in retail, telecoms, or utilities customer service
• Multichannel support experience across phone, email, and web chat

What's on Offer

• Competitive hourly pay
• Performance-related bonus
• Fully remote working
• Temp-to-perm opportunity after 12 weeks
• Training and career development opportunities
• Supportive and inclusive working environment
• Employee benefits package

Apply Now

If you are passionate about customer service and are looking for a fully remote opportunity with long-term potential, apply today through The Best Connection Earls Court branch.

The Best Connection is acting as an Employment Business in relation to this vacancy.