Customer Advisor

Dealing with customers both face to face and on the phone

Cheltenham new site

£27-£30k

Tuesday to Saturday 8.30am-5pm

Great opportunity to make this your own!

What You'll Be Doing

* Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.

* Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.

* Guiding customers through the full sales journey: from enquiry to tour to reservation to move-in.

* Converting leads into bookings and promoting units, contents protection, packaging and add-on services.

* Managing bookings, payments, move-ins, renewals and customer records through the CRM (HubSpot).

* Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.

* Ensuring the facility is clean, secure, presentable, and fully operational at all times.

* Conducting daily site checks, including gates, units, lighting and security systems.

* Maintaining high standards of health & safety and ensuring full compliance with company procedures.

* Reporting maintenance issues and supporting operational tasks as required.

* Taking ownership of site performance, customer satisfaction, and sales results.

Must Haves

* 2-3 years' experience in a customer-facing sales or customer service role.

* Proven ability to convert enquiries into sales (phone and in person).

* Strong IT skills, including CRM experience (HubSpot or similar).

* Excellent communication skills, especially over the phone.

* Ability to work independently in a standalone environment.

* Strong organisational skills and exceptional attention to detail.

* Self-motivated, proactive, and commercially minded.

* Full UK driving licence.

Nice to Haves

* Experience within storage, property, retail or hospitality sales.

* Familiarity with HubSpot CRM.

* Experience running a stand-alone site or working solo.

* Experience with facilities, health & safety or site security checks.

* Background in roles with upselling or cross-selling targets.

* Prior experience dealing with multi-site enquiries or centralised sales functions.

* Confidence suggesting improvements or contributing to site performance.

* Strong administrative experience and comfortable handling customer documentation.

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion