️ Service / Aftersales Manager - Bodyshop | Towcester | £35,000 - £40,000 per annum

Are you an experienced Service or Aftersales Manager with a background in the automotive repair industry? We're recruiting on behalf of a well-established bodyshop in Towcester that is seeking a proactive, customer-focused manager to lead its front-of-house and aftersales operations.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while driving team performance.

Key Responsibilities:

*

Oversee the day-to-day service and aftersales operations of the bodyshop

*

Act as the main point of contact for customers, ensuring excellent communication and satisfaction throughout the repair process

*

Manage bookings, estimates, progress updates, and final handovers

*

Coordinate with workshop staff to ensure efficient workflow and timely job completion

*

Handle invoicing, warranty claims, and administration

*

Monitor performance targets and identify areas for improvement

*

Support and motivate the front-of-house team to maintain high standards

Requirements:

*

Proven experience in a Service Manager, Aftersales Manager, or Bodyshop Advisor role

*

Strong understanding of bodyshop operations and repair processes

*

Excellent customer service and communication skills

*

Organised, detail-oriented, and able to manage a varied workload

*

Familiarity with estimating software and dealership or bodyshop management systems

*

A proactive and approachable leadership style

Salary: £35,000 - £40,000 per annum, depending on experience

📞 Apply now to join a respected bodyshop where your leadership and customer service skills will truly make a difference