Tenancy Sustainment Officer

Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA

Start Date: ASAP

Contract Duration: 6+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £16.62 Per Hour

Job Ref: OR18074

Job Responsibilities

Provide support and advice to tenants to help them maintain their homes and prevent homelessness.

Identify tenant needs and create support plans to achieve positive outcomes.

Build trust with tenants and help them make necessary lifestyle changes.

Inform tenants about their rights and responsibilities and assist with repairs when needed.

Help tenants complete forms and access grants, acting as their advocate.

Refer tenants to specialized support and financial advice when necessary.

Manage and prioritize your own caseload effectively.

Handle inquiries and provide housing advice and administrative support.

Maintain detailed records and write reports as needed.

Support colleagues and promote the service within the Council.

Develop relationships with partner organizations and attend relevant meetings.

Person Specifications

Must Have

Experience in social housing or a related field.

Experience working with vulnerable groups.

Knowledge of landlord and tenant legal processes.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office.

Ability to work independently and in a team.

Organizational skills to manage workload.

Ability to drive and pass DVLA checks.

Willingness to undergo a DBS check.

Nice to Have

Experience in advocacy or tenant support roles.

Familiarity with local support services and agencies.

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