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Date Added: Sat 11/09/2021

Windows Technical Support

Tempe, AZ, US
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Company: KFORCE TECHNOLOGY

Job Type: Permanent, FullTime

RESPONSIBILITIES:

Kforce's client, a fast growing, technology focused company is looking to add Technical Support - Windows expertise to their local team in Tempe, AZ. Applicants must be fully authorized to work in the U.S. without sponsorship and must be able to work CT/EST hours. Summary: The Windows Technical Support Engineer provides inbound technical support for our client's products via telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center-based customer service role. In this Technical Support role, you will:
  • Technical Support will provide technical support and troubleshooting for our client's customers via telephone, email, and web conferencing
  • Proactively stay up to date with all the latest technologies concerning our client's products and the underlying technologies
  • Technical Support researches and troubleshoots customer problems and inquiries
  • Update and work assigned cases in a timely manner
  • Technical Support maintains strong customer rapport and excellent, timely communication
  • Contribute to documentation to build our client's knowledge base


Job Requirements:

REQUIREMENTS:

  • This candidate should possess excellent customer service skills and a desire to advance their technical skills in a dynamic cloud environment
  • Creativity and perseverance for solving problems
  • Proven track record of high customer satisfaction ratings in customer or technical service role
  • Strong written and oral communication skills
  • Technical Support must collaborate in our work environment for team success
  • Encouragement during stressful times for yourself and to peers
  • Advanced use of administrator-level tasks with the following Windows OS 2008(r2)/2012(r2)/2016/2019
  • Good understanding of Active Directory
  • Deep understanding of the OSI model and practical knowledge of TCP/IP (firewalls configuration, NAT, connectivity troubleshooting)
  • Previous experience or good understanding of virtualization technologies; VMware ESX(i), MicrosoftHyper-V
Following experience would be considered as a plus:
  • PowerShell scripting
  • SAN administration
  • Database engine/Microsoft SQL
  • Deep log analysis
  • Wireshark (tcpdump)
  • Application performance analysis (sysinternals, windbg)
  • Microsoft Exchange server administration
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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