Passenger Assistant - SEN & Learning Difficulties

Salary: £17.03/h PAYE

Hours: Term-time / split shifts (morning & afternoon) 20 hours per week

Contract: temporary ongoing

About the Role

We are seeking caring, reliable Passenger Assistants to support children and adults with Special Educational Needs (SEN) and/or learning difficulties during their journeys to and from schools, colleges, and day services.

You will play a vital role in ensuring passengers travel safely, comfortably, and with dignity. This is a rewarding position for someone who enjoys working with people and making a positive difference in their daily lives.

Key Responsibilities

* Safely escort passengers on client-provided transport

* Support passengers with boarding, seating, and exiting vehicles

* Provide reassurance, encouragement, and appropriate supervision

* Use specialist equipment (e.g. seat belts, harnesses, wheelchair restraints) following training

* Communicate effectively with drivers, parents/carers, and service staff

* Follow individual care and transport plans

* Report concerns, incidents, or changes in behaviour in line with council procedures

About You

* Patient, compassionate, and dependable

* Experience working with SEN children or adults with learning difficulties is desirable (training provided)

* Able to remain calm and responsive in challenging situations

* Good communication and teamwork skills

* Physically able to assist passengers where required

* Commitment to safeguarding and equality

Safeguarding & Compliance

This post involves working with vulnerable children and adults and is subject to an Enhanced DBS check and satisfactory references.

Closing Date: 29/12/2025