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DATE ADDED: Wed 17/10/2018

Help Desk Administrator

Fulton, USA


Job Description

Position Summary

Window Nation seeks a Help Desk Administrator to provide primary-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Primary Duties/Accountabilities

  • Resolve remote and local Help Desk ticket issues like password resets, hardware malfunctions, application functionality, etc.
  • Provide support for applications, mobile devices, desktops, laptops, printers/scanners/copiers, wired and wireless network connections; perform remote troubleshooting through diagnostic techniques
  • Analyze and identify trends in issue reporting; suggest preventive solutions
  • Provide IT-related user training
  • Manage IT-related inventory
  • Configure and install hardware equipment
  • Log events and their resolution
  • Identify and suggest procedure improvements
  • Adhere to our Core Values

Education and Experience

  • Bachelor’s degree with 2+ years’ experience in help desk setting; Associate’s degree with 3+ years’ experience in help desk setting; 5+ years’ experience in help desk setting; or and a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting
  • Solid working knowledge of office automation products, databases and remote control
  • Experience with Microsoft 360a plus

Success Factors

  • Innate sense of urgency
  • Passion for technology
  • Impeccable prioritization and organizational skills
  • Keen attention to detail
  • Customer-centric mindset
  • Confidence



Company Description
We're regarded an innovative and reputable leader in the home improvement/window replacement space. We're a crazy-fast paced and high energy group with tons of work - you won't be bored or broke. We do right by our people.

Role: Help Desk Administrator
Job Type:
Location: Fulton,

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