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DATE ADDED: Wed 17/10/2018

Client Care Specialist

Oldsmar, USA
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COMPANY: SPECTRIO

Job Description

 Spectrio is seeking a Client Care Specialist to join our team in Oldsmar, FL. 

 

Duties and responsibilities include the following. Other duties may be assigned.

  • Manages client expectations and assists department where needed
  • Works with Account Management team to identify new opportunities and areas of growth.
  • Receive and answer calls from the client or client service units in relation to client requests or questions in a friendly, professional manner.
  • Encourage effective use of service package purchased by client to ensure client satisfaction.
  • Foster long-term client relationships.
  • Provide account support requested by sales staff.
  • Monitoring, distribution, and documentation of incoming calls, outgoing emails, quality assurance calls and customer reports in CRM. 
  • Be an internal account champion, ensuring clear and regular communication to key Spectrio employees.
  •  Conduct weekly review of activities to maximize service effectiveness, monitor profitability of accounts to Spectrio, the profit of the organization and ensure clients’ satisfaction. 


Role: Client Care Specialist
Job Type:
Location: Oldsmar,

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