Credit Controller

• Job Type: Temporary, full time, on an ongoing basis.
• Location: Kingswood (100% office based)
• Hourly rate: £14.29- £15.38 per hour PAYE OR £18.09- £19.50 per hour via an umbrella company.
• Hours: 35 hours per week ( OR )

We are seeking a Credit Controller for our Major Business Credit Department. This role involves the collection and management of debt on the Major Account ledger, which includes commercial and public sector client, with a turnover of £1.7bn per year. The successful candidate will report to the Credit Team Manager and will be responsible for a defined portfolio of accounts, requiring strong relationship management skills both externally and internally.

Day-to-day of the role:

• Administer collection procedures in accordance with company and departmental policies.
• Review and prioritise ledger debt daily using a methodical approach.
• Complete departmental processes and controls timely, including workflow, cash flow, month-end analysis, and handling of no remits.
• Manage the collection of Manual Direct Debits and address any rejections immediately.
• Continuously build and develop relationships with customers.
• Identify accounts requiring escalation and propose actions to the Team Leader.
• Liaise with other departments to resolve issues promptly and correctly, aiding customer payments.

Required Skills & Qualifications:

• In-depth knowledge of credit control procedures with at least 2 years’ experience in a similar role.
• Strong organisational skills with a methodical and logical approach to problem-solving.
• Excellent communication skills, with the ability to remain calm and courteous under all circumstances.
• Ability to forge strong working relationships and work effectively within a team.