Sales Administrator

Keele, UK

The Package

• £25,000-£30,000 Basic Salary
• Generous pension – employer 6%, employee 3%
• 25 days’ holiday entitlement (retaining 3 days for the annual Christmas closure), plus the 8 bank holidays
• An extra day for your birthday
• Discretionary bonus
• Hybrid / flexible working for staff that aren’t required on site or in office every day.
• Staff development and continuous learning focus.
• BUPA Private Medical Insurance
• BUPA Cash Plan and wellbeing Employee Assistance Programme (EAP)
• Mi-Freedom – a bespoke reward and recognition gateway
• Annual Christmas closure between Christmas and New Year (using the reserved days mentioned above)
• UNUM Life Insurance
• Cycle to Work Scheme
• Electric Vehicle Scheme (subject to meeting qualifying criteria)
• Bi-annual company events.

The Opportunity

We are recruiting a Sales Administrator to join a growing Sales Operations team based in Keele. This role is perfect for someone highly organised, customer-focused, and confident working in a fast-paced environment. You’ll be responsible for supporting the customer journey — from order placement through to installation — as well as managing renewals, retention, and customer communications.

This is an exciting chance to play a key part in ensuring smooth sales operations while building strong relationships with customers and internal teams.

Key Responsibilities

• Manage the customer journey from order to installation, ensuring timely bookings.

• Handle contract renewals and retentions, working to hit target conversion rates.

• Engage with customers who raise cancellations, resolving issues where possible to retain business.

• Prepare renewal reports and support KPI delivery.

• Oversee stock management for customer equipment (routers, extenders, accessories).

• Administer deliveries, returns, and Royal Mail accounts.

• Support office operations including visitor passes and supplies.

• Process VoIP porting requests and manage system notifications.

• Contribute to team meetings, training, and continuous improvement projects.

What We’re Looking For

• Experience in scheduling or administration within a fast-paced environment.

• Confident communicator with strong customer service skills.

• Proficient with Microsoft Office and IT systems.

• Highly organised with the ability to work under pressure.

• Strong negotiation and problem-solving skills.

Personal Qualities

• Commercially aware, honest, and resilient.

• Positive, adaptable, and able to handle challenges calmly.

• A natural relationship builder with excellent communication skills.

“SER-IN”