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Date Added: Thu 26/08/2021

Engineering Customer Service Technician

Buckinghamshire, UK
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Company: APEX RESOURCE MANAGEMENT

Job Type: Permanent, FullTime

Salary: £28000 - £31000/annum

Engineering Customer Service Technician required to join a well-established company based in Buckingham on a permanent basis, paying up to £31,000 per year dependant on experience.

Our client is a world leader within the automotive industry and is now seeking an Engineering Customer Service Technician to join their team.

Benefits include 25 days annual leave, non-contractual 5% bonus eligibility, Axa private healthcare and Healthshield cashback scheme.

You will be responsible for providing technical support and guidance to regional client teams, to a global distributor network and end users of specialist equipment via the Technical Help Desk.

ENGINEERING CUSTOMER SERVICE TECHNICIAN DUTIES:

Fault find technical issues, remotely (telephone, email, live chat, skype, TeamViewer etc.) guiding technicians through complex diagnostics to a fast resolution.
Investigate reported bugs and other customer issues, working closely with engineering and quality teams within the business to find and provide solutions
To record all communications & after sales needs in a cloud-based ticketing system. Including Technical Enquiries, Warranty transactions, Shipping, Returns, Quotations, Repairs & Invoicing.
The investigation and repair of equipment returned as and when required
Regularly review open enquiries with customers/distributors & internal teams to ensure they are actively updated and progressed to meet response & closure targets.
Produce and maintain technical content to be published in an online Technical Help Centre (documents, videos, etc.)
Produce and distribute Customer Technical Bulletins.
To assist with the testing, introduction & release of new products when required.
To assist as required in conducting customer training.
To support the out of hours on call rota.
Occasional travel to customer sites may be required
THE IDEAL ENGINEERING CUSTOMER SERVICE TECHNICIAN CANDIDATE:

A background in field service &/or technical help desk work dealing with external customers
Comfortable using IT systems (e.g., video calls, email, CRM databases)
A relevant engineering qualification or qualified by experience
Ideally an understanding of pneumatic and/or hydraulic Engineering
Reading, understanding & interpretation of technical assembly drawings
The ability to fault find and visualise technical problems
The ability to positively interact with customers at all levels of skill
Can communicate effectively at all levels both internally and with customers.
Hours - 37.5 hours per week

To learn more about this exciting opportunity, please apply today, or call Sarah on (phone number removed)
Apply Now