Customer Service Executive

Company Overview: Join one of the UK's leading providers of umbrella payroll solutions! Our client is committed to delivering transparent, compliant, and reliable services to independent contractors, freelancers, and businesses. As an FCSA regulated member, they uphold the highest industry standards, ensuring client satisfaction and peace of mind. They're expanding their operations and seeking a dedicated Customer Service Executive to join their team and contribute to their mission of providing industry-leading service.

Job Type: Full-time
Location: Aylesbury
Salary: £22,000 - £26,000 per year depending on experience
Bonus: % of Gross Margin shared evenly amongst Customer Service Team and back-office staff - Paid Monthly
Working hours: Monday to Friday, 09:00 to 17:00 (no weekends)

Key Duties:

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Client Support: Provide prompt and professional support to clients and contractors via phone calls and emails.

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Issue Resolution: Address payments queries and ensure resolution within SLAs.

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Technical Assistance: Assist clients in navigating the online platform and troubleshoot basic technical issues.

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Communication: Maintain a great telephone manner and professionalism under pressure.

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Record Keeping: Maintain accurate records of interactions and resolutions using the software.

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Process Improvement: Identify opportunities to enhance customer experience and streamline procedures.

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Collaboration: Work closely with internal teams to communicate updates and resolve problems efficiently.

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Quality Assurance: Adhere to quality standards and SLAs to ensure consistent delivery of high-quality customer service.

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Ad Hoc Responsibilities: Undertake additional tasks and responsibilities as required.

Skills Required:

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Excellent customer service and telephone manners.

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Effective communication skills, both verbal and written.

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Good IT knowledge, including Microsoft Office suite.

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Excellent time management skills.

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Proactive and positive attitude.

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Willingness to learn.

Benefits:

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Company events when targets are met.

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Company pension.

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Flexible working environment.

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Complimentary day off on your Birthday.

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Access to bespoke savings and discounts platform.

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Health & wellbeing support via bespoke app.

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Good career progression and development opportunities.

This position offers an exciting challenge in a growing company. If you're an excellent communicator with good computer skills and a cool, calm approach to difficult situations, we want to hear from you! Previous knowledge of payroll/customer service environment preferred but not essential as excellent in-house training is provided.

If you meet the qualifications and are interested in learning more, please submit your CV and cover letter detailing your relevant experience and qualifications to us. We look forward to hearing from you