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Date Added: Sat 11/09/2021

Healthcare Call Center Representative

Tempe, AZ, US
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Company: A-LINE STAFFING SOLUTIONS

Job Type: Permanent, FullTime

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Job Requirements:

HOURS: 8-hr. shift between 10am – 7pm, Monday through Friday. Potential OT.


Requirements:


  • Healthcare call center experience
  • Call Center
  • Technical computer skills
  • HS Diploma / GED required
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