Service Engineer (CNC) - Field Based

Location: Field based with a typical 2-hour travel rule from the North West/Midlands corridor. Main site: Stoke-on-Trent (ST9).
Type: Full time, permanent
Salary:£45,000-£55,000 DOE + door-to-door
Overtime: Optional. x1.5 Mon-Sat, x2 Sun/Bank Hols. High weekday OT availability
Holidays:32 days incl. bank holidays, potential to obtain +5 more
Vehicle:Company vanprovidedand permitted for personal use
Kit: Laptop provided; company credit card for expenses; no fuel card required
Travel/overnights: Nationwide coverage; overnights rare and expense-paid

Company snapshot

Privately owned, 20 years established and growing the current team of five. Supports customers on CNC, manual, automation, grinding, turning and milling in high-speed metal environments. No fabrication, laser/plasma or press brakes. Work is primarily for general subcontractors and similar (limited involvement with food, nuclear, motorsport).

Role overview

Multiskilled field role with a strong bias toward breakdown response and servicing, plus retrofits with emphasis on motors and drives. You'll cover a broad range of machine sizes, power setups and axis counts, working from mechanical and electrical drawings and producing clear, same-day reports. Daily site count varies with job type; some days are single-site deep dives, others involve multiple short calls if local.

Machinery & controls

Controls (core): FANUC, Siemens, Heidenhain
Occasional: Mazak, Haas
Power: Mainly 3-phase, plus single-phase and DC encountered

Key responsibilities

Attend breakdowns and run structured diagnostics to root cause
Service and condition checks; identify parts and preventative actions
Retrofits and drive/motor work; axis, feedback and powertrain focus
Work from drawings and schematics; produce tidy same-day service notes
Liaise with customers professionally; maintain communication on ETAs and outcomes

Requirements

Time-served or equivalent experience in CNC servicing/maintenance
Confident across electrical and mechanical fault diagnosis
PLC/electrical diagnostic skill set welcomed (electrically biased candidates encouraged)
Proven experience on CNC lathes and machining centres
Able to read both electrical and mechanical drawings
Clear communicator; reachable outside working hours for plan/next-day updates
Full UK driving licence; right to work in the UK

Nice to have

Demonstrable experience presenting technical findings and explaining fixes
Retrofit/upgrade projects on motors, drives and feedback systems
Broader multi-axis exposure across varied machine sizes

How to apply: Send your CV and a short note on a recent breakdown you resolved, including the control platform, fault path and final fix. Interviews can be scheduled flexibly