Job Title: Customer Service Administrator

Area: Bury St Edmunds

Salary: £12.82 ph Overtime paid at x1.5

Shift Pattern: Mon to Fri #removed#

Temporary Ongoing

I am representing one of our valued clients who are looking for Customer Service Administrators to join there busy team.

Primarily to actively engage in the site safety requirements, ensure rigorous inventory and financial controls are met and support transport planning with customer master data management. This customer facing role also requires first class customer service through all communications channels.

Key Responsibilities - Based on Level

* Support site management in achieving compliance obligations including inventory, financial, health and safety, and transport.

* Provide first class telephone and face-to-face customer service.

* Assist in customer master data management.

* Place orders on system for delivery/collection.

* Inbound/outbound phone calls for customer orders, queries, and general information.

* Serve retail customers over the counter. Process orders, refunds/credits, and cylinder refill agreements.

* Receipt stock in/out received on trailers.

* Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.

* Complete overtime spreadsheet using clock cards.

* Complete Weekly Banking reports.

* Daily Till reconciliation.

* Agency time sheets.

* Raise and receipt Purchase orders and ensure correct stock levels are maintained.

Mandatory Tasks

* Cover in absence of Site Leader.

* Full control of contractors when on site from completing site induction to Form of Authority/Permit to Work. Must have relevant training