We have an urgent requirement for a Global client based in Didsbury. The role initially is for 6 months however this is very very likely to continue to roll on 6 months at a time.

Being part of the Co-ordination team is being front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.

Key responsibilities as follows:

Order Processing for all service contracts.
Renewal and Service Credit Quotations for all CS Contracts.
Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
Manages all Response Contract documentation, and manages filing system within the network.
Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
Generates monthly Service Credits statements inline with customer and engineer requirements.
Updating of EQMS procedures.
Supporting and training contract administrators and coordinators on contract activities.
Creating a service ticket in the designated ticketing system.
Ensuring the compliance with the relevant KPI targets.
Escalate issues to the applicable Manager according to defined parameters.
Ensures a high quality standard of the contract / rota / iBase / customer data base entries.
Providing support to other DI Businesses for contract activities.
Monitor customer satisfaction requirements.Key competencies:

Excellent interpersonal skills, in particular telephone skills, are essential.
Excellent communication skills with the ability to communicate with managers and customers.
Exceptional organisational skills with the ability to prioritise tasks.
An understanding, appreciation and experience of providing high level customer service.
An ability to be innovative and address problems with creative solutions.
The ability to work within a team or on own initiative in a high pressured environment.

If you are interested and feel that you can be part of a growing team, please apply today!!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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