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DATE ADDED: Fri 01/03/2019

Application Support Analyst

Huntingdon, UK
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JOB TYPE: Permanent

SALARY: £30000 - £35000/annum

OSR are currently recruiting for a Application Support Analyst on behalf of a leading global provider of medical devices and solutions, who as an organisation focus on advance medical technologies to make healthcare more accessible.

Your Responsibilities:

* Provide Application support for over 250+ users distributed in European Region

* 2nd Line responsible for all IT Application Tickets raised in region (after China Helpdesk (1st Line))

* Work with users to troubleshoot and solve operational issues - from diagnosis to resolution and documentation. Ability to escalate quickly and effectively when needed

* Development Awareness of O365 application Suite (Incl. SharePoint, Flow, Forms etc.)

* Awareness or experiences of SAP and Application integrations (e.g. Concur)

* Research new technologies and present recommendations/justifications towards business efficiencies and productivity

* Provide training and support to end users

* Contribute to local, regional and global projects

* Ensuring local development adhere and follow global standards

Experience and Background

* Previous experience of working within a Helpdesk environment supporting remote users (including field based) in European region. (3 Years)

* Ideal for engineer progressing from Helpdesk to Application support and development roles.

* Ability to quickly understand and support bespoke and off the shelf applications

* Ability to work independently in a fast-paced dynamic environment with a range of regional and global teams.

* Strong communication skills both written and verbal (English as primary business language, other European languages a bonus)

* Strong knowledge of enterprise production environment best practices and troubleshooting techniques.

If you are interested in finding out more about this position, please apply now.

We will endeavour to respond to your contact/application within 48 hours, but due to the volume of applications we receive on a daily basis, if you haven't heard from us within 4 working days, please consider your application unsuccessful.

This advert has been posted by a recruitment agency acting on behalf of a client
Role: Application Support Analyst
Job Type: Permanent
Location: Huntingdon, Cambridgeshire,

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