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Date Added: Wed 14/09/2022

IT Service Management Analyst

Wakefield, UK
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Company: 360 RECRUITMENT CONSULTANCY LTD

Job Type: Permanent, FullTime

Salary: £22,000 - £27,000 per annum

360 Recruitment are a specialist Technology recruiter, currently recruiting for an IT Service Management Analyst to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:IT Service Management AnalystSalary:Up to £27,000 + Benefits Permanent Role:Full Time - Permanent

Location:Office based in Wakefield or Telford or Poole or Ipswichand Remote workingAbout the Role: Proactively supporting the IT Service Delivery Management group function.

Main Responsibilities:

  • Produce content for all service reviews and improvement initiatives, either directly for the customer or in support of the wider group Service Delivery Management Team.
  • Interface for customers without a defined SDM
  • Update the Risk Register for aligned customers.
  • Give Insight through a detailed process, quality, and performance data analysis by means of statistical tools (e.g. Service Now, Power BI)
  • Support implementation of automation within Service Delivery Management (e.g., Chatbot, selfheal automation mechanism).
  • Flexible to work On-Call during weekends as part of business requirement
  • End to End Governance on Service Delivery Management reporting and deliver Monthly / Periodic Service review reports as per request from SDM / Customer focal points.

Experience:

    • Experience in an IT function, which is desirable in service quality management reporting and data analysis.
    • Understanding the ITIL framework and ITIL Foundation qualification is desirable.
    • Competent in the use of Office Productivity Suites - especially MS Excel, PowerPoint & Visio.
    • Support the journey on automation and service integration for Group Services.
    • Self-motivated individual with excellent interpersonal, communication and influencing skills.
    • Manage customer escalations

If the role of IT Service Management Analyst is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Apply Now