Order to Cash Specialist - 12 Month FTC

Hours - Full-Time Monday - Friday

Salary - £28,050 per annum
Location: Bedford

We are supporting a global logistics provider in the search for a dedicated Order to Cash Specialist. This is an exciting full-time 12 Month FTC opportunity offering a competitive salary of £28,050 per annum, alongside a comprehensive benefits package and excellent work-life balance.

Role Overview

The successful candidate will act as a key point of contact for customer service enquiries, playing a pivotal role in ensuring timely and accurate order management. This position involves collaborating with internal departments and external clients to resolve service issues, manage claims, and uphold service excellence across the order-to-cash lifecycle.

Key Responsibilities

Serve as the first point of contact for customer queries via phone and email, logging all interactions in the CRM system.
Investigate and resolve a wide range of client and customer issues including delivery delays, shortages, and temperature-sensitive product concerns.
Process customer orders with accuracy and efficiency, in line with internal SLAs and compliance standards.
Liaise with warehouse, billing, and transport teams to manage claims and ensure issue resolution.
Escalate and follow up on financial discrepancies and potential losses appropriately.
Handle complaints in a professional and timely manner, ensuring full resolution and client satisfaction.
Contribute to service improvements by identifying inefficiencies and supporting continuous process development.Ideal Candidate Profile

Proven background in customer service, ideally within a logistics or B2B environment.
Familiarity with order-to-cash processes and client interaction.
Strong communication skills with a professional telephone manner.
Proficient in Microsoft Office, particularly Excel; Oracle EBS/Oracle Cloud experience is an advantage.
Organised, with the ability to manage competing priorities and meet strict deadlines.
Meticulous attention to detail and a solution-focused approach.
Able to work independently as well as collaboratively in a team environment.Benefits

33 days annual leave (inclusive of bank holidays)
Holiday purchase scheme
Flexible pay access via Wagestream
Life assurance and pension contribution up to 4%
Simply Health membership, including 24/7 GP access, physiotherapy, and counselling services
Discounted or on-site gym facilities
Cycle to Work scheme
Access to MyRewards platform