This role oversees day-to-day IT operations, ensuring stable, secure services across a small executive environment. Acting as the main IT contact, you'll manage suppliers, provide hands-on technical support, and maintain compliance while ensuring executive staff have the tools they need.

Client Details

This role is with a global consultancy organisation based in London. As a large organisation, they are committed to operational excellence and leveraging technology to support their business functions.

Description

• Act as primary liaison with external IT service providers and manage escalations
• Provide onsite support for hardware, software, networking and A/V issues
• Oversee local IT needs including devices, connectivity and meeting room tech
• Monitor system performance and raise improvements through service partners
• Ensure compliance with security standards, policies and regulatory requirements
• Support patching, backups and identity management workflows
• Contribute to ISO27001 audit activity and maintain documentation
• Manage hardware/software lifecycle and asset records
• Align procurement with onboarding/offboarding processes
• Support integration of new SaaS platforms and technical onboarding
• Assist with secure deployment of new technologies
• Deliver user training to enhance tool adoption
• Contribute to budget planning, forecasting and cost efficiency reviews
• Maintain and test disaster recovery and business continuity plans

Profile

• Experience managing IT operations within a managed service provider model
• 5+ years in an IT management role within an SMB environment
• Strong understanding of infrastructure, networking and Microsoft 365
• Hands-on troubleshooting with Windows, hardware, SaaS and A/V
• Knowledge of security frameworks; ISO27001 desirable
• Familiarity with asset management systems and GDPR requirements
• Strong communication and stakeholder management
• Ability to support budgeting and cost optimisation
• Experience leading IT/security staff
• SaaS integrations, PowerShell, patching, Power Platform
• Exposure to incident management and BCP/DR testing
• ITIL or similar service management knowledge

Job Offer

• Competitive salary available.
• High-impact role with ownership of IT operations in a senior, visible environmen
• 3 days onsite / week

If you are ready to take the next step in your career as an IT Manager, we encourage you to apply today!