Maintenance Controller, Darlington Head Office

£25K- £30K depending on skills and experience with company benefits

Hours: 37.5 hrsOpening Hours: Monday to Friday between 7.30am-6.00pm and Saturday 8.00am-12.00pmShift Patterns: Early and Late shifts on rotation

Northgate Fleet Management is part of Northgate Plc with over 65k vehicles to manage and maintain. Northgate are the UK’s leading Van Hire & Mobility Solution Provider and Fleet Management is an integral part of the offering, based in our Head Office in Darlington.

Our Maintenance team understand the importance of reducing repair costs and downtime to ensure drivers are back on the road as soon as possible whilst ensuring legal and policy compliance for all fleets.

With an NVQ Level 2 or equivalent in Motor Vehicle Mechanics and a good understanding of the motor trade, your expertise will allow us to ensure the integrity of repairs, reduce vehicle downtime by timely completion and control costs.

This role requires a strong technical knowledge as will involve interaction with drivers, technicians, suppliers, and customers. This is a role for someone who wishes to utilise their mechanical & motor trade background experience in a fleet control environment, so could suit a fully qualified Technician who is looking to move off the tools into an office-based role.

The Maintenance Controllers Part to Play

• Ensuring proactive management of all service maintenance and repair events.
• Handling contacts from customers and suppliers for updates, defects, and authorisations.
• Manage costs associated to Service, Maintenance & Repairs through obtaining updates, escalating issues, challenging costs, and potential delays.
• Monitor systems & verifying documentation to ensure any unplanned SMR events are captured and manage through to conclusion
• Identify issues and potential delays in a timely fashion and escalate them directly to the manufacturers, suppliers or management for support and advise
• Constant chasing up of vehicles, authorising work with set SLA’s
• Ensuring all associated administration is completed to a very high standard, raising invoices and order numbers
• Liaising with clients, manufacturers, dealers, internal workshops, and suppliers to ensure repairs are carried out in a timely, cost-effective manner.

Criteria for the role of Maintenance Controller

• Computer literate and able to communicate effectively between team members, customers, and suppliers.
• Technical Knowledge – Up to level 2 NVQ/City & Guild Equivalent in Motor Vehicle Mechanics with Workshop Experience
• Ability to understand technical work required/time frame needed to complete
• Very good technical knowledge gained in a Workshop environment and someone who can interact at all levels.
• Experience and knowledge of Fleet Compliance would also be useful.
• Excellent and effective communication, negotiation and interpersonal skills
• Must be proactive and be able to pay keen attention to the smallest of details
• Ability to work as part of a team and equally un-supervised

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do.  By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.