Resident Liaison Officer - Full Time (Temporary Contract)
Location: Milton Keynes
Salary: £13.00-£13.50 per hour + holiday pay (approx. £14.50-£15+ total)
Contract Type: Full-time, temporary (until 19th December 2025)
Hours: Monday to Friday, 8:00am - 5:00pm (30-minute break)
Reports To: Project Manager / Site Manager / Housing Manager

About the Role

We're looking for a friendly, organised, and proactive Resident Liaison Officer to join our team on a large refurbishment and repair project. This is an ideal opportunity for someone with a customer service background, basic IT skills, and access to their own transport, who's looking to step into a more hands-on, community-focused role.

You'll be the main point of contact for residents, helping to ensure they are well-informed and supported while works are carried out in their homes.

Key Responsibilities

Be the first point of contact for residents throughout the works process

Communicate clearly and regularly with residents-before, during, and after works

Liaise with site staff, housing officers, and contractors

Help resolve any complaints or concerns with empathy and professionalism

Visit residents in their homes for welfare checks and updates

Keep accurate records and assist with general admin, emails, and documentation

Support vulnerable tenants and help arrange alternative accommodation if needed

Attend resident meetings and community consultations

Promote a positive relationship between the project team and the local community

What We're Looking For

Essential:

Background in customer service, support, or community engagement

Good communication skills - both verbal and written

Some IT skills - comfortable with email, Microsoft Office, and basic admin tasks

Ability to travel between locations (own transport preferred)

Friendly, reliable, and confident working with the public

Organised and able to manage your time independently

Desirable (but not essential):

Experience in housing, property services, or resident support roles

Multilingual abilities

Familiarity with social housing or tenant rights

Suitable Backgrounds May Include:

Customer Service Advisors (face-to-face or phone-based)

Housing Officers or Support Workers

Retail or Hospitality Team Leaders

Call Centre Operatives

Community Support Workers

Receptionists or Front-of-House Staff

Teaching Assistants or Youth Workers

Social Care or Voluntary Sector Staff

Interested?
If you enjoy working with people and want a rewarding role that makes a real impact on local communities, apply today!

RG Setsquare is acting as an Employment Business in relation to this vacancy