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Date Added: Sat 18/11/2023

Product Support Advisor

Leverstock Green, HP2, UK
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Company: EW RECRUITMENT

Job Type: Permanent, Full Time

Salary: £24000/annum + bonus

Job Title: Product Support Advisor

Salary: Up to £24,000 DOE + Bonuses

Location: Hemel Hempstead

My client is looking for a Product Support Advisor to join their team, they are a Fintech company looking for someone who is used to 'new world' technology and not traditional tech. This role requires someone who has strong communication skills and is confident on the phone. The role will be resolving low level technical issues whilst delivering excellent customer service. You will be working in a ticketed environment, so good attention to detail and the ability to priorities work is a must. This role offers development and growth.

Duties:

* Advise technical solutions for customers

* Ensure processes and procedure are improved

* Working within a ticketed environment

* Understand and log customers' problems

* Liaise with customers to keep them updated

* Provide technical assistance via tickets and via calls

* Understand an issue and ensure the customer is provided with a solution that fits their needs

Attributes:

* Team player

* Interested in technology

* Hardworking
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