Audio Visual Team Leader

Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Team Lead to be a key part of our London team.

Key Details:

Permanent
£65k
londonOperational Responsibilities

Service ownership of all aspects of day to day delivery to our clients and partners
Staff management to the onsite team/s and rota
Provide comprehensive reporting to the service delivery and account manager
Attend monthly and quarterly service review meetings
Providing a senior level of technical support at the point of escalation.
Primary point of contact onsite for our client
Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaisonOnsite expectations

Strong leadership and team building initiatives
Onboarding and training new staff members
Conduct regular one to one meeting's with individual staff members
Conduct weekly meetings to consistently improve the onsite service
Identify and support training requirements or skills gaps within the team
Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.
Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
Performance improvement management if required

Preferred experience

Minimum of five years corporate AV support background
Ability to mentor, train and develop team members
Knowledge of Audio-Visual systems and technologies
Knowledge in Event audio, video and lighting equipment both digital and analogue
Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations
Ability to multitask and work under pressure to strict deadlines
Remain client facing and calm under pressure at all times
Have excellent communication, time management, presentation and organisational skills
Be enthusiastic and self-motivated
Be able to establish productive relationships with people at all levels
Ability to use own initiative appropriately
Previous experience in managing a team