Customer Support Agent
Kilmarnock | Hybrid working
£25,000 + amazing benefits
Monday to Friday 8-4 / 9-5

Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?

This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.

You'll be the voice of calm and reassurance for customers who need a little extra support - helping them navigate difficult circumstances with care, professionalism and a listening ear.

Whether you're from a care background, nursery setting, or simply someone who thrives on meaningful conversation - this role could be a brilliant career move.

What You'll Be Doing

Taking inbound and outbound calls to support vulnerable customers with tailored guidance
Listening with empathy, problem-solving with care
Working closely with your colleagues in the wider collections and customer support team
Playing a key role in helping people get back on track during a challenging time
Why This Role Stands Out

£25,000 starting salary
Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
Structured Mon-Fri shifts (8-4 or 9-5)
Award-winning office space in HALO Kilmarnock - a modern, low-carbon hub
Full training provided - no financial services experience needed
Perks & Benefits

28 days holiday (rising to 31 after 5 years)
Pension: 5% employee / 4% employer contributions
Life Assurance: 3x annual salary
Free medical, dental & optical healthcare cash plan
Staff discounts at loads of high-street & online retailers
Wellbeing programme & Employee Assistance Scheme
Modern Apprenticeship scheme for personal growth
 If you're caring, customer-focused and looking for a role where you can genuinely make a difference, we'd love to hear from you