Customer Support Agent

Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office

Job Responsibilities:

Handle customer queries via phone, email, and live chat.
Place customer orders using mapping tools.
Monitor internal systems relevant to the role.
Assist other departments, such as sales and consultancy teams, with queries as needed.
Recommend suitable products and services to our customers.
Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.

Required Skills & Qualifications:

Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
CRM experience is preferred but not essential.
Excellent written and verbal communication skills.
A methodical and logical approach to problem-solving.
Ability to work autonomously and as part of a team.
High level of accuracy and attention to detail.
Basic understanding of GIS is preferred but not essential.
Strong customer service skills.
Experience in 1st Line Support is advantageous.

Join Us!

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy