Job Description

Position Details:

Location:        West Sacramento, CA 95605

Job Title:        Customer Care Specialist /Call Center Representative (Medicare / Medicaid / Medi-cal)

Duration:        6 months temp position (Temp to hire for right candidate)

Hours:             Mon - Fri - 08:00am - 05:00pm                  

Job Description:

Must have customer service representative/call center experience. 1 - 3 years preferred.

Healthcare Customer Care Specialist - Bilingual Preferred with the following languages:

Korean, Arabic, Farsi, Vietnamese, Armenian, Hmong, Russian, Laotian, Cantonese, Cambodian candidates are ideal.

We need call center agents that have 1 year medical billing/claims experience to answer telephone calls for the Medi-Cal Program for Provider and Beneficiary Community.

•          High school diploma, or equivalent required

•          One year medical claims examination and/or billing experience

•          One year or more experience in customer service/call center environment

•          Ability to type 40 wpm

•          Articulate, customer focused and possess proper telephone etiquette

•          Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs.

•          Strong telephone skills including inbound and outbound calls.

·         The Telephone Service Center (TSC) is the primary point of contact for providers and beneficiaries.

·         The TSC Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for information.

 

Role: Customer Service Representative / Call Center Representative (Medi-cal
Job Type:
Location: West Sacramento,

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