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DATE ADDED: Sun 30/09/2018

Customer Service Bilingual - Call Center

South Jordan, USA
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COMPANY: ALPHA WARRANTY SERVICES

Job Description

Are you a bilingual customer service all-star with the confidence to handle challenging calls? Do you want a set Monday-Friday schedule, with no weekends? Would you like to be part of an award-winning company in a growing industry? If so, you should apply for this position! As a vital member of our Customer Service team, you will provide best-in-class service, while assisting our customers with understanding their vehicle service contract, including coverage benefits and claim status. We are looking for a stellar performer, someone who can wow even the most frustrated customer with professionalism, knowledge and kindness.

At Alpha Warranty, you will have the opportunity to work closely and connect with members of our awesome team and rock your job responsibilities, which include:

  • Answering customer questions via phone, email and chat about our top-rated products
  • Working with other departments to address customer concerns
  • Researching required information using all of Alpha’s available resources
  • Providing well-thought and creative solutions to challenging problems
  • Kindly and professionally deescalating difficult calls
  • Other responsibilities and projects as assigned by your manager

What Alpha Warranty will love about you:

  • You are bilingual, specifically speaking both Spanish and English proficiently
  • You have at least 1 year of continuous experience in a call center customer service environment
  • Your verbal and written communications skills are as sharp as a tack
  • You are organized and have an attention to detail that is spot on
  • You know how to listen to our customers
  • You can bounce back quickly after difficult calls
  • You have excellent problem-solving skills and exercise good judgement
  • You are a team player who adapts well to change
  • You are proficient and comfortable with computer technology
  • You can type with speed and accuracy
  • Automotive knowledge (a plus, but not required)
  • High school diploma or equivalent

What you’ll love about Alpha Warranty:

  • Competitive compensation (more for bilingual Spanish/English skills)
  • Health insurance with generous company contribution
  • Dental coverage
  • 401-K match program with immediate vesting
  • Tuition reimbursement
  • Free Roadside Assistance
  • PTO and Paid Holidays
  • Employee incentive and recognition program
  • Free lunch Fridays provided by Alpha!

About Alpha:

Since 2002, Alpha Warranty Services, Inc. has been an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been honored as one of the Utah Business Fast 50 work places, a winner of the Salt Lake Tribune Top Workplace award and a two-time recipient of the When Work Works award, among others. If you want to get a job and start a career, get in now for a chance to ride the Alpha wave into something greater!

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Reasonable accommodations will be provided to known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Dept. of Human Resource Management at 800-662-5519.

Company Description
Since 2002, Alpha Warranty Services, Inc. has been an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been honored as one of the Utah Business Fast 50 work places, a winner of the Salt Lake Tribune Top Workplace award and a two-time recipient of the When Work Works award, among others. If you want to get a job and start a career, get in now for a chance to ride the Alpha wave into something greater!


Role: Customer Service Bilingual - Call Center
Job Type:
Location: South Jordan,

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