To manage and coordinate urgent and time-sensitive airfreight shipments, ensuring the fastest and most reliable solutions for critical cargo from origin to final destination, while delivering outstanding service to clients.
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Handle all aspects of time critical and next-flight-out (NFO) airfreight shipments.
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Respond promptly to customer enquiries, provide quotations, and recommend optimal routing and solutions based on urgency and cost.
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Coordinate bookings and closely liaise with airlines, handling agents, customs brokers, couriers, and last-mile providers.
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Monitor shipment milestones proactively and keep customers updated in real time.
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Prepare and review shipment documentation, including air waybills, commercial invoices, packing lists, and export/import declarations.
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Ensure compliance with local customs regulations and all relevant aviation security and cargo handling requirements.
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Identify and resolve potential issues such as flight delays, customs holds, or capacity constraints.
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Maintain accurate records and ensure timely data entry into internal systems.
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Provide after-hours or on-call support as required by time critical service demands.
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Work collaboratively with internal teams, overseas offices, and partners to deliver seamless door-to-door service.
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1–3 years’ experience in airfreight operations, ideally handling time critical, express, or AOG (Aircraft on Ground) shipments.
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Strong knowledge of international airfreight procedures, airline requirements, and Incoterms.
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Excellent problem-solving skills and ability to make decisions quickly under pressure.
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Strong organisational skills and keen attention to detail.
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Excellent verbal and written communication skills.
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Ability to work flexible hours, including evenings, weekends, and public holidays, to support urgent shipments.
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Proficiency in MS Office (Excel, Outlook, Word) and experience with freight forwarding / TMS or tracking systems preferred.
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High school diploma required; additional logistics training, IATA/FIATA certification, or Dangerous Goods certification is an advantage.
