POSITION: Trainer (Beauty Therapist)REPORTING TO: Studio Manager RESPONSIBLE FOR: Delivering facial workouts and first-class customer serviceLOCATION: FACEGYM RichmondFACEGYM is the first of its kind and a unique facial fitness experience, in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face delivered in our Studios and at home.Based in central London and already operating across the UK & USA, FACEGYM is now expanding as a franchise into the UK and India, bringing its pioneering facial fitness concept to new markets worldwide and redefining the future of beauty and wellness.
Job SummaryJoin the first FACEGYM franchise in Richmond and be part of an exciting new launch. In this role, you’ll deliver facial workouts, create exceptional client experiences, drive sales, and build strong client relationships, helping introduce FACEGYM’s innovative services to a new community. You’ll also play a key role in shaping the studio’s culture and setting a high standard of excellence as part of a pioneering team.
Key Duties And Responsibilities:Responsibilities for this role include, but are not limited to;
To deliver all workouts in line with all FaceGym Workout protocols
Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
Maintain an exceptional customer experience at every touch point of the customer journey
Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
To have a strong focus on maximizing retail potential and client retention
Operating efficiently point of sale systems, card machines and tills
Building and constantly updating knowledge on skincare, products and workouts
Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
Using learning from each site to further develop your clients experience in store
Building on and constantly updating your own knowledge on skincare, products and treatments
Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
Establishing an effective working relationship with full team and management
Being skillful on Zenoti booking system
Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification:The ideal candidate will:
NVQ 3 Beauty therapy qualification or equivalent
Hands on experience with customers
Previous experience of working within beauty, retail and spa
Enjoys exploring opportunities and using own initiative
Exceptional customer service skills
A team player with inspirational social skills
Articulate and a confident communicator
Have the ability to stay calm and positive during busy days
Have the ability to stand during a 6-8-hour shift
Fully flexible across weekdays and weekends
Our brand values
TeamworkAdaptabilityOwnershipRespect
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic.
We believe our people’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
