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Date Added: Fri 25/12/2020

Helpdesk Coordinator

Holloway, UK
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Job Type: Permanent

Salary: £27000 - £29000 / annually

Helpdesk Coordinator

North London

£27,000 - £29,000 + overtime

Monday / Friday

Looking for a fresh start in 2021? Our client is looking for a Helpdesk Coordinator to join a busy, expanding team on a educational contract in North London - the successful candidate will ideally come from a facilities management background and have experience working under pressure and against rapidly changing demands and priorities.

The successful candidate will join a multi-disciplined team, covering several buildings in small proximity providing support to other areas of the business when required.

Job Responsibilities:

  • Efficiently manage and schedule operative works based on client locations
  • Respond to service calls from Helpdesk and assign jobs to engineers
  • Act on emergency/reactive work requests
  • Ensure job board is maintained accurately daily
  • Regular liaison with engineers to monitor daily schedule planned activity is up to date
  • Amend schedules to cope with any reported discrepancies from plan
  • Escalate any service failings immediately to the operations and commercial teams
  • Timely escalation of any issues to the appropriate management team
  • Work with the head of operations in solutions to improve the CRM and job board system
  • Liaise with contract manager and clients
  • Prepared to work flexibly to deal with emergency demand for evening/weekend work on occasions

Person Specification:

  • Ability to establish and maintain good client relationships both internally and externally
  • Previous working knowledge of planning work schedules
  • Previous experience within the FM industry (essential)
  • Excellent communication skills (verbal and written)
  • Ability to develop effective working relationships across management and staff
  • Ability to deliver quality results under pressure and prioritize work
  • Capable of delegating duties and tasks to other staff
  • Competence in Microsoft Office products especially Outlook, Word and Excel
  • Excellent time management skills

If this role is of interest please apply or alternatively call 0208-092-6500 and ask for James

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