We're hiring a Senior HR Advisor to join a fast-paced, nationwide organisation on a 12-month maternity cover. This is a hands-on role leading on employee relations and HR operations in a lean team.

Client Details

Our client is a well-established, family-run organisation operating nationally with a strong presence across retail and distribution environments. With a workforce of over 2,000 employees and a network of sites across the UK, they pride themselves on long employee tenure, community focus, and a people-first culture.

Description

• Manage a shared HR and Payroll inbox, triaging and resolving high-volume queries
• Lead on employee relations cases including grievances and disciplinaries
• Support regional managers across multiple sites nationwide
• Provide practical HR advice in a fast-paced retail/operational setting
• Own HR processes end-to-end with minimal supervision
• Support skilled worker visa and right-to-work compliance
• Assist with payroll queries and liaise with offshore teams
• Deliver HR inductions and support onboarding processes
• Identify and address recurring people issues (e.g. communication gaps)
• Contribute to HR projects and organisational change initiatives

Profile

A successful Senior HR Advisor should have:

• Proven experience in a hands-on HR Advisor or Senior HR role
• Strong employee relations experience (grievances, investigations, hearings)
• Confident working independently in a lean HR structure and taking ownership
• Experience supporting operational, retail, or warehouse environments
  • Working multi-site
• Comfortable managing high volumes of queries and competing priorities
• Strong communicator, able to engage diverse and multilingual teams
• Knowledge of UK employment law and HR best practice
• Experience with visa sponsorship or compliance (desirable)
• Basic payroll knowledge or exposure
• CIPD qualification or equivalent experience preferred

Job Offer

• 12-month FTC with potential to go permanent
• Hybrid working (3 days on-site in Croydon)
• On-site parking
• 20 days annual leave (pro rata)
• Statutory pension
• Employee discount scheme

This is a fantastic opportunity for an experienced Senior HR Advisor to make a meaningful impact in the retail industry. If you are based in or near Croydon and are looking for your next challenge, we encourage you to apply today!