Do you have exceptional listening skills and a genuine desire to help others?

Our client, a leading financial services provider, is seeking Vulnerability Customer Service Advisors to join their Customer Care Team. In this role, you'll support customers going through challenging life events such as illness, redundancy, or bereavement. Conversations are handled sensitively, with a focus on empathy and fairness, offering solutions such as repayment plans or temporary support.

This is a unique role where you'll be empowered to make decisions that put customers first, ensuring supportive outcomes in line with FCA standards.

Key Accountabilities

Handle inbound calls and occasional written queries with empathy and professionalism

Support customers in vulnerable or complex financial situations

Agree realistic repayment plans within policy and regulation

Review income and expenditure to assess affordability

Meet KPIs while maintaining service quality

Shifts & Hours

Training: Mon-Fri, 9am-5pm (first 4 weeks)

Post-academy: Mon-Fri, 9am-7pm and Sat, 9am-5pm

Permanent late shift option (no weekends)

Otherwise alternate Saturdays with a weekday off

Flexibility available if agreed before starting

What's in it for You

£25,500 + bonus (up to 7.5% OTE)

26 days holiday + bank holidays (rising with service)

Hybrid working after training (2 office / 3 home)

Double matched pension (up to 8% employer contribution)

Free meals, parking, gym, and wellbeing support

Holiday buying scheme and Employee Assistance Programme

What We're Looking For

Excellent listening and communication skills

Empathy, patience, and resilience

Strong PC skills (Word/Excel)

Flexibility in a changing environment

Motivation to deliver the right outcomes for customers

Desirable: Experience in financial services, collections, or vulnerability support.

Apply today to join our client's next training academy and build a career where you can genuinely make a difference.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK