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Date Added: Sat 14/11/2020

Service Desk Analyst

Manchester, UK
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Job Type: Contract

Salary: £200 / daily

Service Desk Analyst, Helpdesk Analyst, 1st Line Support, First Line,, 2nd line support, Second line, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support, 1st Line, 2nd line

Start Date: ASAP  

Duration: 3 months

Location: North Manchester

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Analyst to join the busy team of their client based in North Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

  • Triaging IT support tickets
  • Providing both deskside and remote 1st line and 2nd line support to users
  • Timely resolution of IT related problems within specified SLA's
  • Active Directory set up and general administration, managing new starters and leavers
  • Dealing with Standard access requests
  • Updating Asset Databases
  • Diagnosing and resolving hardware/software problems and configuring PCs
  • Installing, upgrading and replacing core hardware and software
  • Escalating any issues when required to Second/Third Line Support

To be considered you will need:

  • Proven experience within a busy IT Service Desk role
  • Good all-round IT Knowledge
  • Familiarity with Office 365, Active Directory and performing basic IT administration
  • Experience with Mac and Windows devices
  • Good ITIL knowledge and able to work within SLAs
  • Excellent spoken and written communication skills
  • A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.

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