National Account Manager

📍 Peterlee (4 days office / 1 day WFH - flexibility offered)
💷 £45,000 - £60,000 DOE + 5% bonus
🕒 Full-time | Permanent | 40 hours per week

The Opportunity

Office Angels are recruiting on behalf of a well-established FMCG organisation for a National Account Manager to join their Commercial team. This is a commercially structured National Account Manager role, combining external customer ownership with strong internal commercial execution, data accuracy, and structured reporting.

You will be responsible for managing key national retail and wholesale accounts, delivering profitable growth, and leading senior-level commercial discussions, while also operating within a highly structured internal environment where accurate data, forecasting, and commercial reporting are critical to success.

Commercial Structure
This role sits within a structured three-part commercial model, working alongside a Commercial Controller who oversees internal pricing strategy, margin governance, and commercial approvals, and a Commercial Manager who manages supplier relationships, cost base, and supply-side commercial negotiations. The National Account Manager (this role) is responsible for external customer relationships, negotiations, and account performance, working collaboratively across all internal functions to ensure aligned and profitable commercial execution. This role has no direct reports.

Role Focus

This is a commercially driven National Account Manager role with a strong emphasis on structured internal commercial execution alongside external customer leadership.

The role requires strong capability across:

Customer relationship ownership and negotiation
Data-led decision-making and commercial reporting
Structured internal systems and process adherence
Forecasting and demand planning support
High-level stakeholder engagementKey Responsibilities

National Account Ownership

Manage and develop key national retail and wholesale customer relationships
Act as the main commercial contact for assigned accounts
Build and maintain long-term strategic partnershipsCommercial Negotiation & Delivery

Lead external commercial discussions including pricing, CPI challenges, service issues, and trading performance
Negotiate trading terms and customer agreements within internal governance frameworks
Deliver profitable growth across assigned accounts
Represent the business in senior customer meetings and negotiationsData, Systems & Commercial Reporting

Maintain accurate and up-to-date customer and account data within CRM systems
Use Excel and reporting tools to analyse sales performance, margin, and trends
Produce regular commercial reporting to support decision-making
Support forecasting and demand planning processes
Ensure high standards of data accuracy, consistency, and governance across all systems
This role requires strong confidence working within structured commercial systems and processesAccount Planning & Growth

Develop and deliver Joint Business Plans (JBPs) with key customers
Identify growth opportunities across distribution, NPD, and promotional activity
Monitor account performance against revenue, volume, and margin targetsWhat We're Looking For

Essential Experience & Skills

Proven experience in National Account Management or key account roles within FMCG / retail / wholesale
Strong commercial acumen (pricing, margin, trade spend)
Confident managing senior customer negotiations and CPI discussions
Strong analytical skills with advanced Excel capability
Experience using CRM systems as part of day-to-day account management
Ability to interpret data and translate insight into action
Strong communication and stakeholder management skills
Experience working within structured, process-driven commercial environmentsImportant Information

Please note there is no company car or car allowance included in this package. A pool car is available on-site, and mileage for business travel using your own vehicle will be reimbursed in line with company policy. Travel for customer visits are typically required approximately once a fortnight, depending on business needs.

Application Information

Due to high application volumes, feedback may not be provided to all candidates. Shortlisted applicants will be contacted within 5 working days. Reasonable adjustments are available throughout the recruitment process.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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