Service Coordinator / Service Manager

Location: Stoke-on-Trent

Salary: Upon application

We are supporting an established manufacturing company in Stoke-on-Trent who are seeking a Service Coordinator / Service Manager to join their team.

In this role, you will be responsible for coordinating service engineers, ensuring that jobs are completed on time, safely, and within budget.

Key Responsibilities

• Prepare and formulate reports
• Schedule service engineers’ workload
• Manage site access, including risk and method statements
• Oversee works vehicles and their maintenance
• Order service parts in line with scheduled jobs
• Check and issue parts correctly
• Monitor training and arrange renewal of skill cards
• Order hire equipment required for sitework
• Undertake site investigations on reported issues

Day-to-Day Requirements

• Experienced Service Coordinator / Manager (time-served)
• Engineering background and trained in multiple aspects of engineering (desirable)
• Strong verbal and written communication skills, with the ability to liaise effectively with internal and external customers
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering excellent customer service
• Self-motivated and able to work independently, completing tasks within set instructions and accepted practices
• Full clean driving licence

Benefits

• Monday to Friday, 39 hours per week
• Supportive working environment with opportunities for growth and development
• Competitive basic salary (to match or exceed current)
• 23 days’ holiday bank holidays your birthday off
• Solid pension scheme

Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never send your CV without your permission.