About the Role

We're looking for a Customer Account Coordinator to join our busy Customer Excellence team in Leeds. This is a fantastic opportunity for someone with strong customer service, account management, or sales support experience who enjoys working in a fast-paced environment and building strong client relationships.

You'll act as the main point of contact for key customer accounts, ensuring orders are processed accurately, queries are resolved quickly, and deliveries are coordinated smoothly.

Key Responsibilities

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Act as the day-to-day contact for customer accounts

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Process and track customer orders accurately

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Respond to queries via phone and email in a professional manner

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Coordinate with planning, warehouse, and dispatch teams to ensure on-time delivery

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Manage customer claims, returns, and invoice queries

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Build strong working relationships with clients and sales representatives

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Proactively solve problems and support process improvements

What We're Looking For

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Previous experience in customer service, account coordination or order processing

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Strong communication and organisational skills

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Ability to multitask and manage priorities in a busy environment

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Good IT skills (CRM/ERP knowledge would be a plus)

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Positive, proactive, and customer-focused attitude

What's in it for You

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Competitive salary and benefits package

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Full training and support from day one

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Be part of a supportive and friendly team

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Opportunities to develop your skills and progress your career

👉 If you're organised, customer-focused, and ready to take the next step in your career, apply today to join us as a Customer Account Coordinator in Leeds