Primary Details

Time Type: Full time Worker Type: Employee To manage the day to day activities of a team of Claims staff, directing, monitoring and controlling the handling of Claims within the control of the team.

Claims Team Leader

Leeds/Hybrid

The Opportunity:

To manage the day-to-day operations of a team of Claims staff, providing clear direction, oversight, and support to ensure the effective and compliant handling of claims within the team's remit.

Your new role:

• Monitor processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
• Process Claims via the relevant QBE systems to ensure Claims are settled at optimum figures with minimal leakage
• Maintain efficient handling of their own caseload to ensure the prompt timely and effective handling of Claims
• Resolve customer service issues ensuring their prompt and timely resolution to meet our service standards
• Deal with complaints in a timely manner and Treat Customers Fairly so as to meet our service standards and our regulatory obligations
• Work with Underwriters and claims relationship managers to ensure that client relationships are maintained or improved if required
• Produce weekly Claims statistics to the Claims management team to enable effective monitoring of Claims 
• Supervise a team of Claims staff ensuring that the overall output and quality of the service provided by the team is within specified levels
• Assist in developing a culture of empowering staff in order that the performance of both individual and the team continuously improves
• Act as a referral point for members of the team so that their technical or procedural queries are dealt with.
• Ensure PMP and PDP in place at all times for all members of the team to support company people management goals
• Liaise with Manager to identify training needs within the department so that learning solutions can be planned and implemented

About You

• Strong organizational and analytical skills, able to prioritize
• Good interpersonal and communication skills
• Able to use MS office applications, Word, Excel, Access, PowerPoint
• Able to communicate effectively orally and in writing
• Able to produce detailed reports at various levels

Why QBE? At My Best?? 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.??